If you are not content with your purchase please contact us immediately at Return/exchange with us is simple. You must return the unused item in its original condition within 7 days from receipt for a refund less shipping cost or an exchange. Regarding the shipping charge, regardless which country you are in, the shipping charge from us to you averages about $35 for the first bag, and $10 for each additional bag. You must send your returned package via courier of your choice at your own expense to us and provide us with a tracking number in order for an exchange/refund to be issued. Merchandise must be in "new and unused condition" to be acceptable for refund or exchange. Upon receipt and acceptance of your return, ToToBags.com will refund your purchase price less shipping cost in the same form in which payment was received (ie. Refunded on your credit card) and may take up to 7-10 business days after receipt of the goods to show up on your credit card statement. (Do not return to sender.)
We accept returns for exchange or refund for the following reasons:
1. Shipping errors
2. Damaged goods
3. Dissatisfied
E-mail:sales@totobags.com
Kindly include when you contact us the following information. This will expedite the processing of your return.
Your full name and the date the order was placed and received
A list of the product(s) to be exchanged or refunded
The reason for the return of the products
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